# Privacy Policy for Tendo
*Last Updated: August 21, 2026*
## 1. Introduction
Tendo Holdings (“we,” “us,” or “our”) operates the Tendo platform, including the Tendo (Customer), Tendo Driver, and Tendo Vendor mobile applications (collectively, the “Services”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Services.
By using Tendo, you agree to the collection and use of information in accordance with this policy.
## 2. Information We Collect
### 2.1 Information You Provide
– *Account Information*: Name, phone number, email address, and password when you register
– *Profile Information*: Profile photo (optional), and for Vendors and Drivers, business and vehicle details
– *Payment Information*: Payment method details processed through our payment partners — we do not store full card numbers on our own servers
– *Communications*: Messages, support requests, and feedback you send us
### 2.2 Information Collected Automatically
– *Location Data*: We collect precise, real-time location data — from Customers (to set pickup and delivery addresses), Drivers (continuously while online, to match you with nearby orders and track rides and deliveries in progress), and Vendors (business location, so customers can discover you). You can adjust location permissions in your device settings, though some features require it to work.
– *Order and Transaction Data*: Details of orders, deliveries, and rides across our SendIt, Eats, Market, MediDrop, Assist, Ride, Booking, and Mall services
– *Device Information*: Device model, operating system, unique device identifiers, and mobile network information
– *Usage Data*: How you interact with the app, features used, and app performance data
## 3. How We Use Your Information
We use the information we collect to:
– Create and manage your account
– Match Customers with available Drivers and Vendors
– Process and facilitate orders, deliveries, and payments
– Provide real-time order tracking and status updates
– Send push notifications about your orders
– Communicate with you about your account or transactions
– Improve and personalize our Services
– Ensure safety and prevent fraud
– Comply with legal obligations
## 4. How We Share Your Information
– *Between Users*: To complete a transaction, we share limited information between parties — for example, a Driver’s name, photo, vehicle details, and approximate location are shared with a Customer once matched, and a Customer’s pickup location and contact details are shared with the assigned Driver or Vendor.
– *Service Providers*: We use third-party providers to operate our platform, including Google Firebase (authentication, cloud data storage, and push notifications) and Google Maps (location, routing, and geocoding). These providers process data on our behalf and are bound by their own privacy and security obligations.
– *Legal Requirements*: We may disclose information if required by law or in response to a valid legal request.
– We do not sell your personal information to third parties.
## 5. Data Retention
We retain your information for as long as your account is active or as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.
## 6. Your Rights and Choices
Depending on your location, you may have the right to:
– Access, correct, or delete your personal information
– Withdraw consent for location tracking via your device settings (this may limit app functionality)
– Opt out of promotional communications
– Request a copy of your data
To exercise these rights, contact us at chriskamutumwa@gmail.com.
## 7. Children’s Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
## 8. Data Security
We implement reasonable technical and organizational measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
## 9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by updating the “Last Updated” date and, where appropriate, through the app.
## 10. Contact Us
If you have questions about this Privacy Policy, please contact us at:
Tendo Holdings
chriskamutumwa@gmail.com
Lusaka, Zambia